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New Member
Posts: 1
Registered: ‎08-25-2012
My Device: TORCH 9810

Torch 9810 WIFI defect

[ Edited ]
I am posting to seek solutions to my Blackberry Torch 9810 WIFI connectivity problem. I am a customer based in Malaysia; my carrier is DIGI. Software Version is 7.0 Bundle 1345 (v7.0.0.261, Platform
My Blackberry Torch 9810 WIFI has never worked since I bought it. I have tried to connect it to my home wifi network and other major Public hotspot but none of them worked. However, when I checked the wifi status of my phone, it said my phone is connected to the wifi, with the wifi signal on but without Blackberry icon next to it.
Thank you.
Kind Regards,
Samantha Ng


Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Torch 9810 WIFI defect

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...indeed, there are a few reports in the world of some carriers blocking BIS access via WiFi and forcing their customers to use only their mobile data network for BIS-level services.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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