07-21-2012 07:43 AM
My BB Torch told me that a software update was available - so I selected the update. My screen now says it is Backing Up Your Data - but it has been stuck on 10% for over 24 hrs now.
I have tried removing the battery and switching phone back on again ..... but it just goes right back to the backup and I cant do anything else with the phone.
I've tried connecting the phone to the PC Desktop software, but it just says "connecting" and then does nothing more.
H E L P
07-21-2012 03:06 PM
Hi and Welcome to the Community!
This is one of the many reasons why I always recommend AGAINST any OTA updates. Nevertheless...
There are two methods of recovery for you to try:
02-11-2013 01:21 AM
ty the battery pull worked, its been months since i been trying to back it up and update to 7.1 . it took a few tries but i got it whoohoo: i did have it backed up on blakcberry protect so i just got all my info back from there. i may have to reload some apps but hey thats alright by me:0 ty