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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-14-2012
My Device: Torch 9810
My Carrier: airtel

Torch 9810-blackberry ID verification


I am using torch 9810. Have already got a blackberry ID and can use it on my laptop. However when setting up emails or using any apps the password cannot be used to login. It gives the message " Unable to login tp your BlackBerry ID account". Have also changed the password and tried but does not work on the phone

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Torch 9810-blackberry ID verification

This is what RIM has to say about your issue:





I hope that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Torch 9810-blackberry ID verification

[ Edited ]

Hi and welcome to the forums!


Try re-registering your device with out Wi-fi enabled, this will verify your mobile data connection can access the Blackberry infrastructure correctly. I suggest a hard reset (battery pull) before you start.

The first link solves the problem, the second link explains where I learned to spell "BlackBerry Infrastructure."




KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


"Note: Before performing any of the below workarounds, ensure the BlackBerry® smartphone has mobile data connectivity by completing the following:

  • Turn off the Wi-Fi connection.
  • Register the BlackBerry® smartphone on the wireless network and ensure the registration message is received. For information on performing the registration, see KB00510.
  • Send a PIN message from the affected BlackBerry® smartphone to itself to confirm data connectivity. For more information on how to obtain the smartphone PIN or how to send a PIN message, refer to the BlackBerry®smartphones user guide which can be found here."

KB20055 BlackBerry smartphone does not authenticate to the BlackBerry Infrastructure over Wi-Fi when there is no wireless data coverage


Hey BillJ,

You beat me!

I type real slow and those big words take a while.

I'm gonna try that new cut and paste thing I read about in Windows '95 I've got to get around to upgrading my PC.




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