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New Contributor
Posts: 3
Registered: ‎06-12-2013
My Device: Torch 9810
My Carrier: AT&T

Torch 9810 can't find media card on Mac

i have a Torch 9810 running OS 7.1.  I recently added a 16 GB microSD card.  I can see it on the device, but the Mac BlackBerry Desktop software 2.4.0 does not recognize it.  I have tried power off-on, battery remove and reboot, re-format, nothing works.  I am able to see the microSD card when I put it in the adapter that came with it and insert it in my computer.   I can even add an MP3 file to the music folder and when I plug it back into my phone, it becomes available to play.  However, I cannot see the microSD when it is in the phone.


Any ideas?



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Torch 9810 can't find media card on Mac

Hey mek363,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


You will need to enable mass storage mode to see the media card on the Mac.  Follow the steps in this KB article to enable mass storage mode: www.blackberry.com/btsc/KB13564


Let me know if you have any more questions.





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