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New Contributor
Posts: 4
Registered: ‎09-11-2012
My Device: BB Torch 9810
My Carrier: Vodafone
Accepted Solution

Torch 9810 locked at homescreen

Hello,

 

I would like to ask you for help. I kept receiving updates notifications from BB App World, which I found quite annoying, so I searched the Internet for hint how to avoid these. I followed somebody's recommendation to go to options > application management > applications > app world > then deny all their settings. After I did this, the device restarted and showed the following: Application terminated, access denied to user  LpBBMBridgelmpl. This notification stays on screen, then it goes to homescreen where the device is locked and only shows "new messgae" note. But Im not able to touch anything, cannot get in at all. What shall I do?

 

May thanks for your advice.

 

Jan

Hall of Famer III
Posts: 57,194
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9810 locked at homescreen

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to reverse what you did.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎09-11-2012
My Device: BB Torch 9810
My Carrier: Vodafone

Re: Torch 9810 locked at homescreen

Hello,

 

thank you very much for the solution, it workd like a charm. After restarting in Safe Mode, no 3rd party apps started and I was able to revert the settings.

 

Thank you so much!

 

Highlighted
Hall of Famer III
Posts: 57,194
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9810 locked at homescreen

You are very welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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