06-19-2012 09:25 PM
The speaker and the loudspeaker on my 9810 stop working randomly and when this happens I can't hear anything, by anything I mean, no ringtone and no voice on a call. It can only be fixed by a soft or hard reboot, which is quite annoying when you have to do it every other day. The frustrating part is I miss imprtant calls this way and am left on a call wondering if even the call has been established while the other party hears me well. :/
So far the Torch 9810 has been only but of bad news to me! I hope it is a software issue and RIM looks into this!
06-19-2012 09:29 PM - edited 06-19-2012 09:30 PM
It probably is a software issue. To resolve a software issue, always start with a battery pull. It sounds like you've already done that so the next step is to reload the OS to your phone. Something in your OS is acting up so if you reload the whole thing, you'll fix any little problems that might creep up.
To do this, plug your phone in to your PC and open BlackBerry Desktop Software. Click Device at the top of the software then Update after that. Choose the version that has Currently Installed beside it.
Let us know if that solves the problem.
06-26-2012 09:23 AM
I have updated my software to 7.1 already and the problem persists. I can't seem to find a specific action that leads to the audio failure. It happens totally randomly. At first I thought it happens after putting the device on silent but that's not the case sometimes it keeps working even after that.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-26-2012 11:15 AM
are you using a theme? try disabling it
are you using a case? try removing it
have you tried a backup and wipe device and see if it persists with no apps installed?
If after the drastic test it still persists it might be the speaker circuit cutting out and you will need to start warranty support from place of purchase.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
08-15-2012 01:27 PM
i have the same issue but i disable the theme and now im hearing sounds but its extremely low... really really low! im thinking about updating the os to 7.1 to see if that could solve the problem..