04-19-2012 08:33 AM
Hello and good evening.
I have the bb Torch 9810 from November. After a small update (to 7.0.0 bundle 2406) my touch screen from the bottom and 1 inche up is dead. in 5-7 days it makes to me this problem at least 10 times. Nothing can wake up this area until i pull out the battery. Everything works fine till next time...
a video maybe help you to understand... http://youtu.be/61rW4ppPPgI
Thanks a lot
04-26-2012 09:02 PM
First of all, props to you for putting a youtube video up for us to see. Explaining the problem is one thing but actually seeing it is more powerful.
I'm going to venture a guess that this is a software problem as opposed to a hardware problem. The first thing to try with software problems is always a battery pull. Remove your battery while your phone is powered on then replace it.
That should do the trick. Please post back with your results.
04-26-2012 09:18 PM
I'm going to suggest you reload the OS. Sometimes, reloading the exact OS you already have fixes the problem. Why? I'm not that technologically advanced, but I know that it works.
So plug your phone in to your PC and open BlackBerry Desktop Software. Click Device at the top of the software then Restore. Choose the most recent restore point and load it.
If that doesn't work, then it's nothing on the software side and can only mean it's a hardware problem. Unfortunately, there is nothing we can do here about hardware issues and you would have to take it back to your carrier for repair or replacement. If it's one year old or newer, it's still under warranty and will be fixed at no cost to you.
I hope that helps you. If anything I've suggested solves the problem, I would appreciate hearing about it.
07-24-2012 12:09 PM