11-10-2011 05:45 AM
Hi there, I've had a search through the forums and knowledge base and wasn't able to find an answer to this problem.
I've got a new Blackberry Torch 9810 on O2 in the UK. I have Blackberry App World installed and I have App update icons in my messages folder. Whenever I try to go to My Apps and install the updates in App World I get the terms and conditions window appear, I scroll to the bottom, click 'accept' and the window disappears and nothing happens. I click My Apps again, same thing, window appears again.
I've uninstalled App World and reinstalled it and I still get the same problem, I can't get the Ts & Cs to accept so can't update my apps or install any others. Has anyone else had this issue and is there a fix?
Thanks for your time.
Solved! Go to Solution.
11-10-2011 11:31 AM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes). Log into MyWorld (if applicable -- it will require both your BB ID username and password this time; it will not remember your BB ID username after a clear cache) and try again.
If step (4) and or (6) do not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
11-10-2011 06:38 PM
Thank you for your response, I tried what you suggested and doing the cache clear does close down App World as stated, however the same thing happens when I try and open My World I get the "Blackberry App World Membership Addendum (UK)" which I accept but then it, it says "Please wait" and then does nothing. I try and go in to My World again, same thing happens.
Sorry, any other ideas are much appreciated.
11-10-2011 06:52 PM
1) make sure you already have the RIM desktop software installed to your PC:
and have run it at least once with your BB tethered (so that it can do it's initial configurations).
2) Tether via USB to your PC (the desktop software does not need to be running)
3) Launch your PC browser and go here:
Allow the plug in to install and "sign in" to your BB ID account (via the PC/browser)
See if that allows things to configure correctly.
11-10-2011 07:45 PM
Thank you for the alternative fix, that has done the trick and all is working as it should. Thank you so much for your help, I really would not have resolved this on my own. Have a great evening.
11-10-2011 07:49 PM