Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-04-2013
My Device: Torch 9810
My Carrier: AT&T

Torch 9810 won't boot up or connect to Mac or PC. HELP!



I have a torch 9810 that suddenly stopped working a few days ago!


When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone. 


Here's what I have done:

Left the battery out for a long time and then re-inserted.

Tried to connect on various operating systems of Mac and Windows.

Ordered a new battery (the same thing happened.)


So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp! 

Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.


Thanks for your help!