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Reply
New Member
Posts: 1
Registered: ‎11-04-2013
My Device: Torch 9810
My Carrier: AT&T

Torch 9810 won't boot up or connect to Mac or PC. HELP!

Hi,

 

I have a torch 9810 that suddenly stopped working a few days ago!

 

When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone. 

 

Here's what I have done:

Left the battery out for a long time and then re-inserted.

Tried to connect on various operating systems of Mac and Windows.

Ordered a new battery (the same thing happened.)

 

So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp! 

Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.

 

Thanks for your help!

Shannyn