Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎12-14-2011
My Device: torch 9810
My Carrier: AT&T

Torch 9810 wont enter Landscape mode

Good morning.  I just switched from a Storm 2 to the Torch 9810.  My Torch will not enter landscape mode or even move from the portrit mode, so basically the accelerometer seems inop.  I have pulled the battery and it will work for a few hours but then it stops again.  I am trying to avoid pulling the battery every 8 hours.  I have read online that the problem might be related to my transferring some old BB 5 settings to my new phone but dont know how to undo this.  Thanks for any help.

New Contributor
Posts: 2
Registered: ‎12-15-2011
My Device: Torch 9810
My Carrier: Vodafone

Re: Torch 9810 wont enter Landscape mode

I'm having the same problem with the 9810, what I have noticed so far with it is that if I use a case with the magnet in it the phone will not go into landscape mode after a short time. If I don't use the case it ok untill I get a text then it won't go into landscape mode again, I've also noticed the the touch screen is sometimes off target when trying to use it. Maybe a factory reset will cure this will have to try it one day.

Highlighted
New Member
Posts: 3
Registered: ‎12-23-2011
My Device: Torch 9810
My Carrier: ATT

Re: Torch 9810 wont enter Landscape mode

This funny ..But reading on the string...To get the 9810 to switch from portrait to landscape..Just slam the slider a few times....not too hard...but it works!

New Contributor
Posts: 2
Registered: ‎12-15-2011
My Device: Torch 9810
My Carrier: Vodafone

Re: Torch 9810 wont enter Landscape mode

I've been using the phone now for 2 weeks without any problems with the mode switching by using a case without the magnet that turns the phone off. On using a case with the magnet the phone stopped mode switching within 1 hour, so for me I'll use cases without the inbuilt magnet to switch the phone off. Hope this is of use to you it's not the best answer but it worked for me.
New Member
Posts: 1
Registered: ‎10-12-2008
My Device: Not Specified

Re: Torch 9810 wont enter Landscape mode

Worked!
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9810 wont enter Landscape mode


thingy2525 wrote:
I've been using the phone now for 2 weeks without any problems with the mode switching by using a case without the magnet that turns the phone off. On using a case with the magnet the phone stopped mode switching within 1 hour, so for me I'll use cases without the inbuilt magnet to switch the phone off. Hope this is of use to you it's not the best answer but it worked for me.


my non 9800/9810 (from a 9700) case did similar, I ended up getting the official case and it worked fine after.

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V