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Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

So I uninstalled all 3rd party apps. Same thing happens. Then, after a couple days, I used BBSAK to wipe and reinstall. Again, the screen goes black and phone freezes with five buttons remaining lit.  #frustrated!

Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

J,

 

I am now able to keep phone on but only while the wifi is switched on. I find this a bit weird and it certainly drains my battery a bit faster but it is liveable. Any idea why this is so? I would prefer to keep the wifi switched off when not needed.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

Riqey, would you look at your Manage Connections screen > Mobile Network > Network Technology to GSM/UMTS and then Network Mode to 2G only and see how that works, if it has any effect...

 

Or, tell me what settings you have on that screen now?

 



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Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

The setting is on Global. I changed to GSM/UTMS and network mode 2G then turned off wi-fi and it froze again instantly! Smiley Sad

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

Yea, you need to leave it on GSM/UMTS, not global.



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Highlighted
Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

But it froze even while on GSM/UTMS. Smiley Sad

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

You said it froze when you turned on WiFi?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

No. It froze after I switch to GSM and turned OFF wifi.

Contributor
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
My Carrier: Digicel Jamaica

Re: Torch 9850 Only Stays On While Charging

Hey J, et al,

 

I am happy to say that I switched to GSM, turned off WiFi and did a soft restart over a week ago and the phone has been working smoothly ever since! Mysterious but true.

 

Thanks again for all the help.

 

Happy holidays!

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

You're very welcome. Good luck.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code