11-13-2013 01:46 PM
For the past several years my POP3 email account, via GoDaddy, has worked perfectly on my Torch and previously a Storm. About three months ago, current emails from that account were not showing on my phone. Now I receive emails that are two months old and they appear multiple times. I deleted the account and reinstalled it but it doesn't work properly. Using the email setup wizard, it shows the incoming server type as IMAP and I cannot change it to POP3. Any advice? This just seem to have happened. I haven't added or deleted anything else so this makes no sense.
11-13-2013 11:57 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Do also be aware that you have no control over POP versus IMAP...BIS will use what it finds, and if it finds both, it will prefer the better functioning IMAP. If that is a problem for you, you will need to contact your email service provider.