12-28-2011 04:03 PM - edited 12-28-2011 04:06 PM
I just bough the Torch 9860 and already replaced another one for the same problem, and since this second have the same problem, I think it is a general problem.
Well the thing is that while the phone is in 3G coverage, it sometimes goes to like a "blocked" state. By this, I mean that the phone states as connected to the network and with full signal, but call wouldn't go out nor in, data is also not available, and the most important thing is that the phone doesn't show any signs of disconnection nor anything problem alike. Up until now, I have only seen this happening while in 3G coverage, and when this problem occurs, I switch the phone to 2G only and starts working fine again.
Please help, I will go to my service provider again, but this seems to be a device problem.
02-27-2012 12:41 PM
I am having the exact same problem. Full signal intermittent data and failed calls. Re-connecting turning off antennas alleviates the problems then it returns. Re-Installed various types of firmware even carrier current release. Even with Wifi I was performing an Activation and it just got stuck at 50% so this Torch 9860 is complete garbage like every other Blackberry 7 Device I have been tortured with since upgrading from my reliable 9800
04-01-2012 07:13 AM
Have your BB9860...fixed???
I hav same problem but the distributor always do a reset, which still my unit fails connections.
Did you got a replace with your unit from store???
04-03-2012 03:58 AM
08-02-2012 12:28 AM
08-07-2012 06:22 AM
Go to option, then Networks and connections, then mobile network, change the Network Mode to 3G only.
its works for me. Now i have upgraded my os to 22.214.171.1242...and still work fine.
i dont have the problem of lossing a signal anymore.