03-22-2013 11:11 AM
Brand New BB Torch 9860. Worked fine until now. Put it to charge and when I came back the power was off. Pressed power up button and no display only intermittenly flashes of red. Pulled battery for reset and tried computer connection niether worked. Please let me know what the solution is to reset. First time with no keyboard is a bit of a weird postion for a long time BB user.
03-22-2013 11:45 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
03-22-2013 12:09 PM