Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎01-23-2013
My Device: 9860
My Carrier: LIME

Torch 9860 Wont turn on at all

My black berry 9860 just up and shut off on me for no reason. the battery life was fine.

 

Now my phone won't turn on for anything. i took out the battery, sim card, and memory chip. I used my USB cord and connected it to the laptop and no lights or anything comes on.

 

I tried leaving it on the charger for awhile and It still wont turn on, blink, nothing.

 

Someone please help. I work at a job where communication is important and I'm really not able to buy another phone at the moment

Posts: 95,124
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9860 Wont turn on at all

Try this... Leave the device to charge 2-3 hours, (connected to a known working wall outlet charger) and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

Let me know if you see any red LED or screen activity.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎01-23-2013
My Device: 9860
My Carrier: LIME

Re: Torch 9860 Wont turn on at all

Thanks I will Try that. I'll get back to u as soon as i can
Highlighted
Posts: 95,124
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9860 Wont turn on at all

Good deal, good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code