12-20-2012 10:17 AM
I tried to update my BB torch 9860 using OTA from 7.1 bundle 1149 up to 7.1 bundle 2016.
After update was succesfully finished, i noticed that the screen on BB has changed. All icons became very small or missing. The phone is working, I can accept calls, but cannot dial because cannot access the dial pad.
I've tried to downgrade to the previous version, and after succesfull downgrade, at least that what's was writen, the problem persist.
If I try to access some aplications the screen shows: uncaught exception: Bitmap invalid (null)
I can not access Aplication management.
The phone constantly get stuck on one screen for a long time....
12-20-2012 11:01 AM
It is always a good practice to back-up your phone DATA's before doing any upgrade/downgrade related functionalities. If you've taken a back-up, then ignore this.
Have you by any-chance tried updating your device manually using the desktop manager. If not, here's how..
Install desktop manager > visit below link > select your region/operator > select the phone model of yours if listed > then seek for the latest supported device software > hit on download > fill up the form, and the download will start..
Once done, install the device software > open up desktop manager > connect the device > you'll see the software of the device with the bundle info.. etc. > update it simply
Note: Make sure to search & delete the "vendor.xml" file, If your device is not purchased from the operator even-though they're listed.
12-20-2012 11:35 AM - edited 12-20-2012 11:40 AM
on the link which you have send me http://us.blackberry.com/support/apps-and-software
Anyway, i finally managed to solve the problem, Updating manualy from desktop manager > update to 7.0 Bundle 1465 (v126.96.36.1996, Platform 188.8.131.526).
The phone is working no
But still, when i check for new update from options/ device / software updates > there are available two updates:
- Version 7.1.0 Bundle 1149
- Version 7.0.0 Bundle 2406
And checking for updates manualy from desktop manager, there is no new update.