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BlackBerry® OS Smartphones

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New Member
Posts: 3
Registered: ‎11-08-2012
My Device: tourch 9860
My Carrier: EE

Torch 9860 wont go into options and hangs.

My Torch will not let me into options.  When I click on options it just hangs unless I press the hang-up button.

Each time I reboot it I get an uncaught exception error - No Application.

Its running the latest approved version of the OS from Orange.  It also did this with he previous OS bundle so I do not suspect its a patch issue.

 

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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Torch 9860 wont go into options and hangs.

Hi dchitty,

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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