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New Contributor
Posts: 9
Registered: ‎08-18-2011
My Device: Torch
My Carrier: Bharti Airtel
Accepted Solution

Torch Internet mail account setup inactive

Hi,

When I go to Home>Setup>Email Accounts

the Internet Mail account button seems to be disabled, and hence I can never setup an account through my phone. I have my personal e-mails etc. added through the carrier to my phone, but I am curious to know what I can do to make it start working from the phone, as it is a defect in my phone.

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Torch Internet mail account setup inactive

as far as I understand things, it is something that your carrier has not pushed to your device.

Please contact Bharti Airtel support and have them send it to you.



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New Contributor
Posts: 9
Registered: ‎08-18-2011
My Device: Torch
My Carrier: Bharti Airtel

Re: Torch Internet mail account setup inactive

This got fixed when I updated my OS bundle...

New Member
Posts: 2
Registered: ‎10-17-2011
My Device: Torch-9800
My Carrier: Smart

Re: Torch Internet mail account setup inactive

I also have the same problem, before when im using a blackberry bold 9000 i can set up my email but now in my new blackberry torch i cant even click the internet mail account, only the enterprise account, sometimes the email account button seems to be disabled, i click it but it does not open, what should i do?

Highlighted
New Member
Posts: 2
Registered: ‎10-17-2011
My Device: Torch-9800
My Carrier: Smart

Re: Torch Internet mail account setup inactive

I also have the same problem, before when im using a blackberry bold 9000 i can set up my email but now in my new blackberry torch i cant even click the internet mail account, only the enterprise account, sometimes the email account button seems to be disabled, i click it but it does not open, what should i do?please help me