05-10-2013 09:44 AM
i have the torch 9810 model with the latest OS installed and running until yesterday.
Suddently my device rebooted and entered in a loop o boots. (it boots the OS, but after + - 5 seconds it reboots again).
I think that it mighr be a nem application that i've installed to bost the battery, i think!
now i just need to reinstall or recover the OS of my device and bring him back to life.
the problem is that i cant access the device to WIPE, or reinstall the OS.
do you have any ideia of how can i recover it ?
05-12-2013 11:09 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest following the steps in this KB article to bring the BlackBerry Torch 9810 smartphone back to life: www.blackberry.com/btsc/KB10144
Please note: all data will be erased on the BlackBerry Torch 9810 smartphone.
Let me know if you have any more questions.
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