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New Contributor
Posts: 2
Registered: ‎01-31-2012
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

Torch Problems

I bought my Torch last April and have been satisfied with its performance until 2 weeks ago. While I was texting, the screen suddenly froze. I closed the slider and it was able to work again, but everytime I reopen it to use the physical keyboard, the screen freezes to what was last displayed. I am not very fond of the touch-keyboard so this is quite a nuissance opening and closing to see what I've written.

 

Furthermore, when I lock the screen (to prevent pocket dials) there have been 3-times where the screen remains black although the buttons (call/BB/back/end) light up. I've tried removing the battery and restarting the device although that doesnt seem to work. It remains off until it decides to come back on, which lasted about 6 hours last time.

 

Is there a support number that I can call to claim warranty? Or should I bring it back to the store that I bought it from?

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch Problems


bradbida wrote:

 

Is there a support number that I can call to claim warranty? Or should I bring it back to the store that I bought it from?


Your warranty is serviced by Bell Mobility. Call them.

 

What is your Operating System loaded to your device? Look at Options > > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?

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New Contributor
Posts: 2
Registered: ‎01-31-2012
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

Re: Torch Problems

 v6.0.0.246

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch Problems

I'd recommend you upgrade the OS on the device... .246 is the first the device was released with over 18 months ago.

 

Read the initial post here and follow the directons.

http://www.blackberryforums.com/general-9800-series-discussion-torch/255088-latest-os-9850-7-0-0-204...

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code