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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎10-03-2012
My Device: Torch 9800
My Carrier: Idea

Torch Reboot Cycle Problem after Blackberry ID Update

[ Edited ]


I started my App World to download a few new applications. It went on to ask me to do an ID update, which i did. After installing the Blackberry ID, the phone asked me to restart it, which i did.


But now, it has gone into a reboot cycle and refuses to start. I tried starting the phone in Safe Mode, but when the screen becomes white (just before starting the phone) and i leave the 'Escape' button, BANG! Back into the reboot cycle. It doesnt even boot up in the safe mode. I tried like a zillion times to get it working in safe mode, but to no avail.


Any help please? I need to get the phone up and running as soon as possible! A fast response will make my day! Smiley Happy


Model: Blackberry Torch 9800

OS: Version 6 (never updated, so original one which came with the phone)

Carrier: Idea (India)


Thank you,


Eeshan Umbrani

Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Torch Reboot Cycle Problem after Blackberry ID Update



If you can't get it to boot into Safe Mode (which can be tricky indeed), then perhaps this KB will be useful:

  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck!

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