11-14-2012 12:38 PM - edited 11-14-2012 01:05 PM
I started my App World to download a few new applications. It went on to ask me to do an ID update, which i did. After installing the Blackberry ID, the phone asked me to restart it, which i did.
But now, it has gone into a reboot cycle and refuses to start. I tried starting the phone in Safe Mode, but when the screen becomes white (just before starting the phone) and i leave the 'Escape' button, BANG! Back into the reboot cycle. It doesnt even boot up in the safe mode. I tried like a zillion times to get it working in safe mode, but to no avail.
Any help please? I need to get the phone up and running as soon as possible! A fast response will make my day!
Model: Blackberry Torch 9800
OS: Version 6 (never updated, so original one which came with the phone)
Carrier: Idea (India)
11-16-2012 12:56 PM
If you can't get it to boot into Safe Mode (which can be tricky indeed), then perhaps this KB will be useful: