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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-12-2011
My Device: Torch
My Carrier: ATT

Torch Screen/Keyboard issues

When I try to use the physical keyboard (opening the slider) on my BB Torch the screen blacksout..... Does anyone have any solutions.  The touch screen (closed slider) works fine, as do all the other functions.  I have done update software, battery pulls, and off/on ... I would appreciate any help.

Super Contributor
Posts: 458
Registered: ‎07-04-2011
My Device: *
My Carrier: No Carrier

Re: Torch Screen/Keyboard issues

If you done all the posibilities like software update, Bettry pulout etc and still not solved then may be a case that the keypad when you flip out the device will cause some circut issue that the BB screen goes black. YOu should concern to market and check out for hardware solution because software solution you done already.


That the only posibility for your device.

New Member
Posts: 1
Registered: ‎09-26-2011
My Device: Blackberry Torch 9800
My Carrier: Virgin Mobile (UK)

Re: Torch Screen/Keyboard issues

I was wondering if you had found a solution to this problem as I am currently experiencing it as well and I am unsure whether or not I qualify to get my blackberry replaced. Many Thanks