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New Contributor
Posts: 2
Registered: ‎05-29-2013
My Device: Torch 9800
My Carrier: O2

Torch Screen Not Working

Hi,

 

My Torch screen wont come on. If I slide it open, the lights behind the keyboard come on, as do the 'phone' lights just below the screen.


If I plug the phone into the wall, a solid green light comes on. If I take the battery out for a few mins then replace it, a red light comes of for a few seconds.

I can connect my phone to a laptop via a USB cable, and windows makes the sounds to suggest a connection. However, I can't see the phone listed as an external drive.

I was hoping it's just a dead battery, but as the lights come on it seems it could be something more serious.

Does anyone have a suggestion as to what I can try? I don't want to send much on having it repaired, as I can upgrade to a new phone in 5 weeks.

 

Not sure what extra details I can provide, but the service provider is O2 and the phone is almost 2 years old.


Thank you for any help.

Hall of Famer III
Posts: 57,258
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch Screen Not Working

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎05-29-2013
My Device: Torch 9800
My Carrier: O2

Re: Torch Screen Not Working

[ Edited ]

I was just about totry the above, but decided to try one more time to switch it on, and it worked - sort of.

 

The screen is a bit blue and the resolution is terrible.  It's also just golne black again.

 

Is it an easy job to fit a new screen?

 

Many Thanks

Andy

Highlighted
Hall of Famer III
Posts: 57,258
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch Screen Not Working

"Easy" for a professional who does this regularly. Not so easy for someone who has never done it before. Everything in between for those with various abilities and experience.

I'd recommend you seek a professional to evaluate your entire device...it may not even be the screen itself that is the root cause of the problem.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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