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New Contributor
Posts: 8
Registered: ‎04-27-2012
My Device: Torch 9810
My Carrier: TMN
Accepted Solution

Torch Touch Screen and Smartphone Password

Hello!

I've activated the smartphone password to lock my bb, when i try do unlock the mobile by the touch screen keyboard i always get an incorrect password error! If i use the keyboard all works ok!

I've tried to update the software (i have the latest version), tried to reboot the mobile, to restore the OS... But still have the same problem!

Thanks in advance for your help!

Ana
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Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Touch Screen and Smartphone Password

i bet you think it is in numbers on teh key pad when in fact they are letters.

 

remember to use a number your have to hit teh alt key first

 




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New Contributor
Posts: 8
Registered: ‎04-27-2012
My Device: Torch 9810
My Carrier: TMN

Re: Torch Touch Screen and Smartphone Password

Well... Sorry to disapoint you... But before i insert the password always press the alt key, to change the keyboard to numbers and insert the password, and still doesn't work...
New Contributor
Posts: 8
Registered: ‎04-27-2012
My Device: Torch 9810
My Carrier: TMN

Re: Torch Touch Screen and Smartphone Password

Oh and another thing, the padlock on the screen doesn't work also! I've just noticed this know because i usually don't use this functionality to unlock my bb.
New Contributor
Posts: 8
Registered: ‎04-27-2012
My Device: Torch 9810
My Carrier: TMN

Re: Torch Touch Screen and Smartphone Password

Yeah! You're right!! Ooooops! Smiley Happy Thanks!
Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Touch Screen and Smartphone Password


ana_lucia_f1 wrote:
Yeah! You're right!! Ooooops! Smiley Happy Thanks!


Welcome

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V