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New Contributor
Posts: 3
Registered: ‎11-04-2010
My Device: Torch
My Carrier: ATT

Torch Update Issue

Hello,

 

I apologize if this is out there. I did attempt a search. After updating the device software, I can longer send pictures from the media section. The button to send is there but inactive and there is no option in the menu. I also can't select files to attach through email. The update was completed through my desktop. The battery pull did not fix the issue. Please let me know if you need anything else from me.

 

Thanks

 

I have a Torch and I'm using ATT.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch Update Issue

What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.6.x.x.xxx"
What is yours?



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Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Update Issue

What OS are you on? Type in a new message MYVER and a space after to see and report back please.

or goto Options > Device > Software Updates and report back with Bundle number

 




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New Contributor
Posts: 3
Registered: ‎11-04-2010
My Device: Torch
My Carrier: ATT

Re: Torch Update Issue

9800/6.0.0.246 is the version.

Thanks
Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Update Issue

[ Edited ]

you are at the latest AT&T update that has been released.

 

it might take a lil time to index thepictures again.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch Update Issue

Anytime you do a battery pull reboot, the device re-scans the media card to rebuild the indexes and thumbnails. After the reboot, give it 5 minutes to complete, just for safety sake.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 3
Registered: ‎11-04-2010
My Device: Torch
My Carrier: ATT

Re: Torch Update Issue

I appreciate the information, but I ended up dumping the update so I could send some files I needed off the phone.

 

Thanks