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New Contributor
Posts: 3
Registered: ‎01-13-2012
My Device: Torch 9800
My Carrier: Vodafone Ro
Accepted Solution

Torch booting problem

Hey guys,

 

I have had my torch for more than a year now, just installed updates for evernote and nobex radio, clicked the restart now button in app world, and now the device won't boot up normally...it goes up to around 75% and than it starts all over again, i pulled the battery, kept it charging but nothing happens 

 

please help

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Torch booting problem

Lets try safe mode:

Battery pull, insert battery and when the red light goes off, hold down the back key through the entire boot process.  It will give you a message about safe mode.  remove those apps and try another battery pull.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 3
Registered: ‎01-13-2012
My Device: Torch 9800
My Carrier: Vodafone Ro

Re: Torch booting problem

nope, does not work, still goes back to 0 at 75%!

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Torch booting problem

If it cannot boot to safemode, then you will have to reload the device software.

http://us.blackberry.com/support/installpc.jsp

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-13-2012
My Device: Torch 9800
My Carrier: Vodafone Ro

Re: Torch booting problem

thank you, you are awsome!