08-25-2012 05:59 PM
I have a torch 9810 on att. The favorites panel is randomly replacing the icons with duplicates, ex. I now have a second browser icon where my calculator icon used to be. If i delete the extra icon, in this case the calc-turned-browser, i have to go to the calculator icon in the "all" panel, unmark it as favorite, then re-mark it as favorite to return it to the favorites panel. This has been a recurring problem over the past month or so, and has occurred with numerous icons, which hqve included apps, websites, and email addresses.
I have tried both soft and hard (battery remove) restarts. As far as i know, i have the most recent software.
08-25-2012 07:47 PM
If you have the most recent software (or even if your software is years old), let's reload it to your phone. It's amazing how reloading even the exact same OS to your phone can sometimes smooth things out.
So, plug your phone in to your PC and open BlackBerry Desktop Software (available at www.blackberry.com/desktop if you don't have it already installed on your PC). Once your phone has connected, click Device at the top of the software then Update. You can also click Device>Restore but clicking Update will allow you to see if there's a newer version of OS that you might want to load instead. Once the box pops up, you'll either be told you're up to date or you'll be told there's a newer version available. Choose the newer one if one's available or click View Other Versions. From that box, choose the one that says Currently Installed and reload it to your phone.
Let us know if that helps you.
08-26-2012 06:00 PM
08-26-2012 06:36 PM