Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-23-2012
My Device: Blackberry Torch
My Carrier: AT&T

Torch is Frozen

I downloaded the update and clicked install now.  My phone has been frozen at 2% of "overall backup progress" for an hour and a half.  What can i do to fix?

Posts: 1
Registered: ‎10-23-2012
My Device: Torch 9810
My Carrier: AT&T

Re: Torch is Frozen

I'm in the same boat.  Been frozen at 12% of overall backup progress for over two hours.