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New Contributor
Posts: 2
Registered: ‎03-23-2011
My Device: Torch 9800
My Carrier: 3 UK

Torch no 2G Signal - 3G Works Fine

[ Edited ]

Hi there, I'm new to BB Support Forum.



Blackberry Torch 9800 Smartphone (3G, Wi-fi)

6.0 Bundle 695 (6v.0.0.246, Platform 6.4.0105)

3G bands 1,2,5,6

Phone is on 3 network


2G Signal not working.


I have had my BB Torch Since November last year, I have been working away from home alot and never had any problems with signal. It has always been on 3G set up on my phone.


Due to a new little family member i have had time off from my work and been staying with my family, I have noticed that the signal in my house on 3G is not great. I switched it over to 2G on my handset and noticed it gets NO SIGNAL at all. I went out side and still the same no signal on 2G but soon as i change it over to 3G its fine.


In the past i have had the Bold 9000 and it was set up on 2G & 3G so it would change over to which is stronger.


I got my old bold out and have tried my sim in it and it works on 2G with no problems.


Is there a fault in the torch with 2G signals???


Please advise.

Thanks T

New Contributor
Posts: 2
Registered: ‎03-23-2011
My Device: Torch 9800
My Carrier: 3 UK

Re: Torch no 2G Signal - 3G Works Fine

Updated my device today to 6.0 Bundle 1907 (v6.0.0448)


Still no 2G signal


Please Help


Thanks T

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch no 2G Signal - 3G Works Fine

location and carrier?


Did you switch carriers? there are some carriers that only have 3g service


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New Member
Posts: 1
Registered: ‎01-09-2012
My Device: 9800
My Carrier: smart

Re: Torch no 2G Signal - 3G Works Fine

same problem here... blackberry 9800 no signal on 2g ... is there any solution?