03-23-2011 10:45 PM - edited 03-23-2011 10:46 PM
Hi there, I'm new to BB Support Forum.
Info from ABOUT DEVICE:
Blackberry Torch 9800 Smartphone (3G, Wi-fi)
6.0 Bundle 695 (6v.0.0.246, Platform 6.4.0105)
3G bands 1,2,5,6
Phone is on 3 network
2G Signal not working.
I have had my BB Torch Since November last year, I have been working away from home alot and never had any problems with signal. It has always been on 3G set up on my phone.
Due to a new little family member i have had time off from my work and been staying with my family, I have noticed that the signal in my house on 3G is not great. I switched it over to 2G on my handset and noticed it gets NO SIGNAL at all. I went out side and still the same no signal on 2G but soon as i change it over to 3G its fine.
In the past i have had the Bold 9000 and it was set up on 2G & 3G so it would change over to which is stronger.
I got my old bold out and have tried my sim in it and it works on 2G with no problems.
Is there a fault in the torch with 2G signals???
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-24-2011 10:10 AM
location and carrier?
Did you switch carriers? there are some carriers that only have 3g service
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V