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New Contributor
Posts: 3
Registered: ‎06-10-2013
My Device: Torch 9860
My Carrier: Digicel

Torch only charges with car charger

I recently had an issue with the charging port on my blackberry, and had to have it changed.


About two weeks later, I am getting the "the charging source...cannot charge your blackberry" message when I plug in my wall charger. I suspect there is a problem with the charger itself, because chargers for other devices would charge the phone (initially). Whenever I plug the device into the car charger, it charges immediately with no problems and no delay. If I try to use another charger, sometimes I get an error message, and have to do a battery pull, and plug the charger out several times before it works.

 

I'll have to take it back to the place I got the charging port changed soon, but I am a little confused. Why will it charge with the car charger, but with no other wall charger?

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Torch only charges with car charger

Hey kitty411,

Welcome to the BlackBerry® Support Community Forums.

 

Its hard to determine the cause without access to the chargers and the BlackBerry smartphone,  I would suggest suggest contacting your point of sale for repair options.

 

Thanks.

-HB

 

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