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New Contributor
Posts: 4
Registered: ‎03-15-2011
My Device: Blackberry Torch
My Carrier: AT&T

Torch randomly shuts off and won't power on

Device info

Your carrier: AT&T

Model info and OS version: 9800 Torch, 6.0 Bundle 695 (v6.0.0.246, Platform

Apps and free space

I have nothing installed and tons of free space.

When writing your question

Last night I dropped my phone while rolling over sleeping. I went to check it this morning and it was off. So I tried holding the power button...and nothing happened. I had to take the battery out and reboot. I thought it was nothing major. Then about 12 hours later, my phone randomly shut off again and I had to pull the battery out and reboot again. Can anyone help with the problem? I've noticed a newer OS, Should I update to that? Would it make a difference?


Thanks for any help, much appreciated.


Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Torch randomly shuts off and won't power on

Hello Biggzy,


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bit.ly/aSediX

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB11320


Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3


Thank you



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New Member
Posts: 1
Registered: ‎03-22-2011
My Device: 9800
My Carrier: att

Re: Torch randomly shuts off and won't power on

This might also be the problem, if you are using the ATT outter box cover it inadvertently squeezes the back cover thus pressuring the battery and may cause your phone to shut off. This happened to me with my new BB torch ,I took the battery out and rebooted and the screen freezed.I took it back to exchange the phone and a little while later the same thing happened to this phone. I decided to buy a new cover ,with a better grip, rubber, and automatic shut off when in holster, I have not had any problems since.