10-08-2012 01:11 PM
Suddenly my touch screen AND keyboard are not responding. It has not been exposed to moisture.
Problems started yesterday. Touch screen started working eratically, then the keyboard stopped responding.
I've done the following with no success:
1) pulled battery and rebooted (multiple times)
2) ran backup from desktop, then reloaded the current OS (was already the latest version)
3) changed batteries
4) searched support communities for other ideas
Problem is I can't type my password into the phone and it's turned off phone service so I can't get calls. Touchpad works sporadically but only moves up and down, not side to side.
Warranty expired last June. Ideas anyone??? I really need help!
10-08-2012 03:43 PM