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New Member
Posts: 1
Registered: ‎09-05-2011
My Device: blackberry torch
My Carrier: att

Torch screen wont turn on

Last night my phone randomly shut itself off. At first it wouldnt turn back on so I did a battery pull and it turned on. But it was saying that the sim card wasnt registering. So I just shut it off. Now the screen wont turn on. I know the phone still works because the Red Light will blink when I plug it into the charger but still no screen. What the problem and is there a fix?

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Torch screen wont turn on

Hey creggz12,

 

Welcome to the forums.

 

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo

Let us know how you make out and if you need any other help.

-SR

 

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