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New Contributor
Posts: 4
Registered: ‎10-15-2010
My Device: Torch - 9800
My Carrier: AT&T

Torch starts to lag - Contacts App is taking up 99% CPU

Device info

My carrier: AT&T

Model info: Blackberry Torch 9800

OS version: 6.0 Bundle 278 (v6.0.0.141, platform 6.4.0.64)

 

Apps and free space

File free before: 303268269 bytes (approx 289 MB)

Did a battery pull fix your issue? - Yes

Also a reboot (Alt + Right Shift + Del) also fixes the problem

Apps installed and their version if possible - Too many to list...

 

When writing your question

After having the torch turned on for more than a day I always see a noticeable lag.  Especially with the home screen menus.  Within applications the lag is not bad but still noticeable.

 

I tried Exiting all applications so that only the 5 apps that you can not exit showed up in the application switcher (Home, Browser, Messages, BBMessenger and Phone).

 

The lag was still there, then I looked at the applications CPU utilization and noticed the Contacts application was showing up as 99% CPU utilization.  I didn't know what else to do so I did a hard reboot, after the reboot contacts is down to 0% CPU.

 

Everytime there is a lag it is always the same thing, contacts taking up all the CPU and a reboot fixes the problem for about a day.

 

Is there any way to troubleshoot or fix this??

 

Thanks!

New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

Re: Torch starts to lag - Contacts App is taking up 99% CPU

update your software, you are running the old version.  update came out about a week ago.  go to options, device and then check for updates!

New Contributor
Posts: 4
Registered: ‎10-15-2010
My Device: Torch - 9800
My Carrier: AT&T

Re: Torch starts to lag - Contacts App is taking up 99% CPU

Was that an issue fixed in the update?

 

I'm scared of updates!  On my bold an update caused huge syncing problems for about 2 weeks!!  Smiley Sad

New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Torch 9800

Re: Torch starts to lag - Contacts App is taking up 99% CPU

Yes!  It is supposed to help with all freezing and locking up of the phone among other things.  I have heard great things about the software update.  It takes about two hours so prepare for that!

 

Give it a try!

New Contributor
Posts: 4
Registered: ‎10-15-2010
My Device: Torch - 9800
My Carrier: AT&T

Re: Torch starts to lag - Contacts App is taking up 99% CPU

Hmmmm.... I got a message "Your BlackBerry is up to date"

 

Guess no update for me yet...

 

What is the latest version supposed to be?

As I mentioned above I'm currently on - OS version: 6.0 Bundle 278 (v6.0.0.141, platform 6.4.0.64)

Highlighted
New Contributor
Posts: 4
Registered: ‎10-15-2010
My Device: Torch - 9800
My Carrier: AT&T

Re: Torch starts to lag - Contacts App is taking up 99% CPU

Any other feedback on this?  This is starting to become a major head-ache for me everyday. (sometimes two or three times a day).  

 

Is there anyway to figure out what the contacts app is doing when it just sits at high CPU utlization?

 

Rebooting is a really annoying option as it takes a while each time.

 

Thanks for your help!