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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-19-2011
My Device: Torch 9800
My Carrier: Orange

Torch stuck in Safe Mode and all keypad buttons stopped working.

I picked up my phone three days ago to find it had turned itself off, it had only been in my bag and then next to me on the floor. I turned it on to find that it turned on in safe mode. I took out the battery to reboot it in normal mode, and from then on none of the keypad buttons work. It is also still in safe mode. 


The touchscreen does work, but nothing else. I have taken out the battery multiple times to try and fix it but it doesn't work.


Any suggestions? 

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Torch stuck in Safe Mode and all keypad buttons stopped working.

Hey Aimee91,


Welcome to the forums.


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo



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