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New Member
Posts: 1
Registered: ‎11-10-2012
My Device: torch 9860
My Carrier: ATT

Torch stuck on update/back up for 7 hours. How do I reset? Won"t turn off and taking battery out does not reset.

 
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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Torch stuck on update/back up for 7 hours. How do I reset? Won"t turn off and taking battery out does not reset.

You'll need to connect to BlackBerry Desktop Software to get your phone's OS loaded properly.  Sometimes when you update and/or backup your phone, it doesn't go through the entire process on the first attempt.  Smiley Sad

 

So unplug your phone from your PC, close BlackBerry Desktop Software, open the software again, plug your phone back in and try again.  If your phone is not connecting to BDS, have a look at this article:

 

http://www.blackberry.com/btsc/KB10144

 

 

Let us know if that helps you.  Smiley Happy


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