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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-30-2012
My Device: torch 9800
My Carrier: telus

Torch touchpad/trackball not working

my touch pad on my torch scrolls but will not click on anything. is there anything i can do to get it to work? i just had the phone replaced in december and it crashed in april. not happy that it only lasted 4 months.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Torch touchpad/trackball not working

Hello bflowerday,


The following article should provide you with more information regarding the issue you are experiencing with your trackpad on your BlackBerry® Torch™ 9800 smartphone:


Trackpad, trackball, or keyboard not working on a BlackBerry Smartphonehttp://www.blackberry.com/btsc/KB29640


We hope this helps.


Thank you.



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New Member
Posts: 1
Registered: ‎12-26-2013
My Device: Torch 9800
My Carrier: Bell

Re: Torch touchpad/trackball not working

I have had Torch 9800 2 yrs and 11 months.  A couple of weeks ago, the track pad stopped working.  Read the info here and updated the software (I time I have ever updated the software).  Right after the software update, trackpad worked fine.  A few days later, it stopped working for about an hour and started working again.  A few more days later, it stopped working again.  I am reinstalling the software again.  Any suggestion?  Thanks.