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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-02-2012
My Device: Torch 9800
My Carrier: Koodo

Torch turns itself off

We have a Torch 9800 and a 9810 and they both turn themselves off without notice and when they are not scheduled to do so.


Any suggestions

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Torch turns itself off

Hi Bandit11,


Welcome to the BlackBerry Support Community.

To resolve the issue with the BlackBerry® Torch™ smartphones powering off, please back up the data using the BlackBerry® Desktop Software and do a clean reload of the BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the powering off issue has been resolved before restoring any data from the backup files.


Please let me know if this helps.



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