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New Member
Posts: 1
Registered: ‎06-19-2013
My Device: Torch - 9860
My Carrier: Tesco.

Torch update removed all bbm contacts..

Hey there!


So today i got a notification saying i needed to update my OS or something,so i did..

Halfway through my phone crashed out,then got stuck on the loading screen(One that happens after a battery pull)



When it eventually turned on and sorted itself out,I went onto BBM to find i had no contacts at all..

I had backed the phone up before the update had happened(through the phone) but when i looked to restore contacts through a file save/back up file..it said there was noneSmiley Sad


Is there anyway i can get my contacts back?


Thanks in advance,

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Torch update removed all bbm contacts..

Hi and Welcome to the Community!


If, before this happened, you were on BBM7, then your BBM contacts were technically stored on the BB servers, not on the device...when you log into the device using the exact same BBID credentials, your BBM contacts are shown on your device.


But, if you were not up to BBM7 when this happened, then BBM contact backup/restore was a much trickier proposition, and were NOT included as part of any "standard" backup processes. You can find instructions about that via the Backup link in my auto-sig on this post. Suffice to say that restore now depends on a source of that data having been created BEFORE this happened...if you have no backup source from which to now restore, then there is no restore possible.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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