03-06-2012 01:48 PM
I have a BB Torch 9810.
after updating the whatsapp app it rebooted and start working fine. after a couple of minutes it turned off and when
i tried turning it back on with the power on bar it wouldn't turn on.
So i pulled out the battery and when i put it back in the load bar would only go 3/4 of the way and get stuck there..
Is the phone dead? or is there any other way i could get the phone to reboot completly so i can use it??
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-06-2012 02:14 PM
Are you able to restart your device in safe mode as shown in KB17877?
Yes it takes some timing and holding the button down isnt fun
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
04-04-2013 02:57 AM
i have the same problem, usually i just reinstall the device software, but im very worry because this problems is happening over and over again after i upgrade to 7.1 OS, these last 3 months i Reinstalled my Device software like 7 or 8 times because my phone just reboot by it self and the loading bar just frezze, i try everything (safemode does not work, removing the battery several hours,etc), so i really dont know whats happening, it does not look like is some APP causing the problem i try no to install any APP for a while and the problem appears anyway, also i wipe my device several times but also the same problem, so i really dont know whats the problem, hardware is OK i have the phone almost two years already and the problem just star the last 3 months.
Could someone tell what could it be?