Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-06-2011
My Device: Torch
My Carrier: O2

Torch won't turn on even though fully charged



I've had my Torch for about a month now and this problem has happened about 3 or 4 times.


The phone can be fully charged when I turn it off for the night. The next day, it won't turn on. I used to just take the battery out and reboot it, but eventually this wouldn't work so I had to plug it into the charger for about 1+ hour before the reboot screen would even appear.


Now, plugging it into the charger doesn't even work and it won't turn on at all! It was fully charged before I went to bed last night and nothing I do will turn it on.



Posts: 94,187
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch won't turn on even though fully charged

It sounds like somehow your device is depleting the battery overnight.

And, "off" on a BlackBerry is not necessarily "OFF". I think your battery is becoming deeply drained, and when that happens, the device will not turn on until the battery reaches a usable level.


Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.


Personally, in the future, I wouldn't turn it off.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code