06-28-2010 12:59 PM
Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
10-09-2012 07:41 PM
hello i was wondering if you could help me out
Hi and Welcome to the Community (and apologies for the late reply)!
First off...who, exactly, do you mean by "you"? If me, then the answer is "maybe"...since you've said nothing at all about your issue, then it's impossible to even begin to guess how to help you. If you could post your specific symptoms, configuration, etc., then perhaps we could provide some guidance.
Thanks and let us know!