05-07-2013 09:38 AM
I would like to know all the steps to completely "erase" everything on the phone and start all over from nothing. I thought a Wipe would be enough, so I did that this morning, but Google Maps still doesn't work, nor does BBM and when I watch online tutorials, like on this page http://us.blackberry.com/support/apps-and-software
Could anyone help? this is really getting on my nerves.
Apologies if this is obvious or off topic or something...
05-07-2013 03:23 PM
05-07-2013 04:22 PM
All right, I guess I didn't explain my whole history well enough.
To explain everything from the start, my brother gave me his Blackberry Torch 9800 a year or so ago. I used it until this morning in that condition, which was lacking several functionnalities (couldn't send emails from my phone because I couldn't get rid of my brother's address; couldn't use Google Maps), since they didn't hinder me too much. This morning, however, I decided to get all I could out of my phone, so I did a total wipe - and I don't really notice much difference, Google Maps still doesn't work, and I can't activate an email address on my phone.
As for the tutorial, while I was looking for help on the web, I came to that site which showed exactly what to do, but although I had the exact same model, I didn't have the same pages come up. To be precise : on that link I posted, I clicked on BlackBerry Torch 9800 Smartphone and, in that pop-up that came up, I was lost at step 2 : after clicking the email account, I didn't have the choice between Internet Mail Account and Enterprise Account, it goes straight to Enterprise activation - and the activation doesn't even work, it says "Acquiring service connectoin..." for a while and then "Activation request failed. A service connection is unavailable".(I don't believe this has anything to do with the network, actually).
I'll probably change smartphones anyway soon ... But no matter how this turns out, I'd like to thank you for your time and input in helping me !
05-07-2013 04:42 PM
OK...now I understand.
First off, way back when you brother gave it to you, you should have treated it as a buy/sell transaction, and followed this:
Now, it seems you are doing that now, and the WIPE it describes is indeed the method needed to change ownership properly.
But, that's not all there is. From what you describe (only seeing "Enterprise" for email configuration), you are not subscribed, from your mobile service provider, to a data plan that is adequate to enable the services you desire. BB's don't provide full functionality on a generic data plan. Rather, for many things (including email), they require the use of servers hosted by the carriers and BlackBerry...which means paying for a BB-specific data plan rather than a generic data plan.
You actually need to stay completely away from that "Enterprise" setup wizard, for it is not at all applicable to what you need. Rather you need "Internet" or "Personal" email added as a selection to that screen, and you do that by subscribing to an adequate data plan from your carrier.
If you want full functions, then I suggest you ring up your mobile service provider and talk to them about the services you desire to have functional...and subscribe from them to a data plan that is adequate to enable those things.
05-07-2013 05:09 PM