10-25-2012 07:29 AM
I've just had my handset replaced with a new one, with updated software etc...I immediately set up both my email addresses and as of last night they were working fine, the old messages had been downloaded and I could send receive form both addresses. This morning I connected my phone to my PC to restore it in order ot get my contacts etc back onto the phone. This was obviously a mistake because it restored the phone to an older operating system and deleted my nicely set up emails. I then manually updated the software using Blackberry Desktop and re-set up the 2 email addresses. They are both working but are refusing to download old messages. The gmail account has downloaded a couple of very very old messages but nothing else. I'm a private user (i.e. not through a business) and I don't understand why **bleep** all worked last night and now its not. Can anyone help?
10-29-2012 07:49 PM
Welcome to the BlackBerry Support Community.
By design, when you add an email account to your BlackBerry® Bold™ 9900 smartphone, only the new email messages sent to that account after it was added will be delivered to your BlackBerry® Bold™ 9900 smartphone. Are you able to receive new messages on the BlackBerry® Bold™ smartphone? Can you please provide more information on how the email was setup?
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