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Posts: 1
Registered: ‎10-25-2012
My Device: Blackberry Bold 9900
My Carrier: T-Mobile

Touble syncing old emails

Hi,

 

I've just had my handset replaced with a new one, with updated software etc...I immediately set up both my email addresses and as of last night they were working fine, the old messages had been downloaded and I could send receive form both addresses. This morning I connected my phone to my PC to restore it in order ot get my contacts etc back onto the phone. This was obviously a mistake because it restored the phone to an older operating system and deleted my nicely set up emails. I then manually updated the software using Blackberry Desktop and re-set up the 2 email addresses. They are both working but are refusing to download old messages. The gmail account has downloaded a couple of very very old messages but nothing else. I'm a private user (i.e. not through a business) and I don't understand why **bleep** all worked last night and now its not. Can anyone help?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Touble syncing old emails

Hi  kspetsiou,

 

Welcome to the BlackBerry Support Community.

By design, when you add an email account to your BlackBerry® Bold™ 9900 smartphone, only the new email messages sent to that account after it was added will be delivered to your BlackBerry® Bold™ 9900 smartphone. Are you able to receive new messages on the BlackBerry® Bold™ smartphone? Can you please provide more information on how the email was setup?

 

Thanks.


-FS


 


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