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New Contributor
Posts: 2
Registered: ‎04-07-2013
My Device: torch 9810
My Carrier: Globe

Touch screen issue

My touch screen feature on my phone quits working.  How can I resolved this issue?

 

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Touch screen issue

Hi ricci_73

 

Welcome to BlackBerry Support Forums

 

 

Have you tried a battery pull restart yet ? If not then first step do it by removing the battery while your device is Powered On , wait for atleast a min. then reinsert it back after reboot please check if it works.

 

If it fails then can you confirm if you recently installed any application before this issue appeared , If it is then Uninstall that particular application , it might help :

 

KB10040 :How to view or remove installed application on a blackberry smartphone

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New Contributor
Posts: 2
Registered: ‎04-07-2013
My Device: torch 9810
My Carrier: Globe

Re: Touch screen issue

I have tried removing the battery and no new application is installed but it is still not working.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Touch screen issue

Hi ricci_73

 

 

Then you should try an OS reload to rule out any software issue , refer to this Knowledge Base for help :

 

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software

 

Try that it might help unless its an hardware issue.

 

 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.