09-20-2010 07:40 AM
I have noticed a problem with the touchscreen and wondered if anyone else has the issue. It seems that after a few hours of running, the screen does not register touches in the correct location.
For example, in portrait mode, any area I touch also ends up registering on the far left side (for example, press "P" on the virtual keyboard and the "Q" registers as well. Same with applications - touch the app on the right, and the one on the left highlights as well.
A battery pull solves the issue...temporarily. But then a few hours later the issue comes back.
I have a BB Torch 9800,on AT&T, running 18.104.22.168 (6.0 Bundle 278). 315 MB free space. A few apps installed (App world, Google Maps).
Any help is apprciated!
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
09-20-2010 10:55 AM
Possible your OS needs to be updated to a newer one.
there is a leak of 22.214.171.124 on the web and it fixes the issue your are describing.
I am currently running it with no issues.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
09-21-2010 03:46 PM
have had the same problem since I got the phone 2 weeks ago. have also installed all the leaked os's. currently at 246. and still have the problem.
very disappointed with this BB at this time. would not recommend it.
09-22-2010 12:55 PM
Thanks for the suggestion. I did in fact upgrade to .246 yesterday, and I thought the problem was solved, as it was solid all day. However, today, it is back again, even after 4 or 5 resets.
It seems that if I touch the metal back of the screen (it has to be open), the touch on the front of the screen does what it is supposed to do. As soon as I touch the screen by itself, the problem occurs again. I wonder if it has to do with a static electricity issue, or different potential/grounding levels.
I am using the AT&T screen protector as well as the Otterbox case, so I may remove those to see if that helps if it continues.
09-22-2010 01:02 PM
I had the same issue with my first Torch. I took it back to the ATT store and they said that it was a screen calibration issue and that there was no way to fix it so they replaced the phone.
I did notice that if I did a battery pull the issue would go away for a bit and then it would come back. If it truly was a calibration issue shouldn't it do it all of the time? The ATT guy couldn't answer that question.
09-22-2010 01:08 PM
Interesting. So, does the new one have the issue?
Mine is issued through my company, so I have to go through that route to return it...and I'd like to avoid that if the new phone still has issues.
Thanks for the info!
09-22-2010 01:18 PM
same question ... did the new one have the same problems? I have a new one coming now, and should be here in a few days. So I have given up on the first one I got. Real disappointment. And I can't believe it is a calibration problem. I'm not missing the letters I push. It will select one that is any where on the touch screen keyboard, other than where I touch.
09-22-2010 02:54 PM - edited 09-22-2010 03:03 PM
With my first phone, if I pressed a key whatever was the corrisponding key at the far left of the row would also show up on the screen. Meaning, if I pressed P, or O, or I, or any other key in that row a Q would also show up. If I turned the phone sideways and pressed a key I would usually get a space, or the caps lock would come on.
The new one is not having any problems.
09-23-2010 08:43 AM
Thanks for the info. I may return this one.
As another note, I took off the Otterbox case yesterday, and noted that as long as I touch some part of the phone's frame as I touch the screen, it worked more consistently. This morning, I took off the screen protector, and it seems to work even better. I'll see if it deteriorates during the day again.
09-23-2010 11:19 AM
I tried the touch the frame idea as well, and it seemed to work for a while. But as time went by, it started actiing up again. only a reboot seems to fix it, but only for a period of time and then it;s a mess again.
I am hoping the new one that is coming will be better. If not, then back to the Bold.