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New Member
Posts: 1
Registered: ‎07-28-2010
My Device: Tour 9360

Tour 9360 turned off when charging now won't turn back on

Like the title says,

My Tour did an amazing feat last night while on being charged. It turned off and then this morning I was unable to turn it back on. Any ideas/suggestions?

 

Thanks-

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Tour 9360 turned off when charging now won't turn back on

Hello cincinnaticj7 and welcome to the BlackBerry Support Community Forums.

 

If you remove the battery and re-insert it, does the device have a red LED? If yes, does the light disappear after a while or does it remain?

 

Do you have the BlackBerry Desktop Manager installed? If you connect your device to the computer, is it recognized?

 

Thanks and have a great day!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Visitor
Posts: 1
Registered: ‎08-10-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Tour 9360 turned off when charging now won't turn back on

Mine did the same thing yesterday. When I plug it into a charger it flashes the LED when i try to connect it to my computer where my desktop manager software is installed it does the same. When i connect it to other cpu's it has the solid red LED like it is charging but never does. wont power on anymore at all

New Member
Posts: 1
Registered: ‎10-24-2011
My Device: Curve 9360
My Carrier: Telus

Re: Tour 9360 turned off when charging now won't turn back on

Hi,

 

What was the eventual resolution to this issue.  Mine is doing the same:

 

1. Quit while it was charging

2. When I attempt to turn it on, nothing.

3. Remove battery and replace it (while plugged into the computer).  The LED light appears red for 5 ro 10 seconds then goes off.

4. The computer (which has Desktop) recognizes that a blackberry has connected to the USB port, but the desktop manager does not recognize it.

 

Please help! Thanks.

b

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Tour 9360 turned off when charging now won't turn back on

Hello blaine_bb9360 and welcome to the BlackBerry Support Community Forums.

 

After you reinsert the battery, does the LED blink off and on or does it go off never to light up until you do another battery pull?

 

If you were to connect to the wall charger, do you see a battery icon on the screen or does it remain black?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎11-12-2011
My Device: Blackberry Curve 9360
My Carrier: Vodafone UK

Re: Tour 9360 turned off when charging now won't turn back on

The exact same thing is happening to me too!! help me with this very quickly please...
I plug it into my laptop, and it regognises it, the LED flash turns on, stays on for about 10 seconds, then my laptop no longer regognises it.. It then goes on to the start up thing where it says blackberry and it is loading at the bottom, after this it loads up, but doesnt go to the home screan, all it does it turn its self back off and reset all of this off again..
HELP ME NOW, SERIOUSLY!!!
New Member
Posts: 2
Registered: ‎01-24-2012
My Device: 9360
My Carrier: Orange

Re: Tour 9360 turned off when charging now won't turn back on

I have exactly the same issue: the phone suddenly switched off while I was reading an email.

 

Now the red light goes on for a few seconds then off then nothing. I have tried to access the phone via my desktop but it is not recognized as connected by my desktop.

 

I have removed the sim and SD cards.

 

Absolutlely dead.

 

RIP my phone; after 10 + years of blackberry I'm switching to iPhone.

New Member
Posts: 2
Registered: ‎01-24-2012
My Device: 9360
My Carrier: Orange

Re: Tour 9360 turned off when charging now won't turn back on

Did you manage to resolve this? Please help!

New Contributor
Posts: 2
Registered: ‎03-13-2012
My Device: Curve 9360
My Carrier: Vodafone

Re: Tour 9360 turned off when charging now won't turn back on

Hi,

Even i have similar problem. While using the wall charger, if i get any message or email or call. The phone immediately switches off and does not turn back on unless than battery is being removed and replaced. Why is this soo??

 

New Member
Posts: 2
Registered: ‎03-29-2012
My Device: Tour 9630
My Carrier: Bell

Re: Tour 9360 turned off when charging now won't turn back on

Hi folks ... I'm having the same problem, with significant impact !   I even bought a new battery and get the same thing. If someone gets an asnwer to what this problem is please let us know asap.  Thanks in advance !