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New Contributor
Posts: 3
Registered: ‎02-21-2011
My Device: 9630 Tour
My Carrier: Sprint
Accepted Solution

Tour 9630 Contacts Issues

I have issues where contact names I add on my blackberry do not show up when I do a search for them.  However, if the person calls or texts, their name pops up.  If I do a search for their name I cannot find it so I have to type in their phone number to call or text them.  This seems to have happened within the past few months.  

Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Tour 9630 Contacts Issues

Have you rebooted the device by popping out the battery and putting it back in?


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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎02-21-2011
My Device: 9630 Tour
My Carrier: Sprint

Re: Tour 9630 Contacts Issues

Yes, I have tried that, I just did it again right now to be safe.  When I go to contacts I still do not see all of the contacts I should.

Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Tour 9630 Contacts Issues

Have you accidentally set any filters?

From the Address Book hit the menu key and go to "Filter". Make sure everything is UNchecked.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎02-21-2011
My Device: 9630 Tour
My Carrier: Sprint

Re: Tour 9630 Contacts Issues

That was it, thanks so much!!

Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Tour 9630 Contacts Issues

Glad it fixed it.

 

Please, mark the post that was the solution to the problem.  You marked your reply to the solution. 


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!