08-22-2009 01:29 PM
08-22-2009 02:52 PM
08-22-2009 08:39 PM
Interesting info, my BB was already set to 70. I do not know if the VZW person at the store changed it or if it came that way from the factory. For me I think a setting of 60 woks well, it seems very stable at this setting. When I tried 80 it was too sensitive for me. My box does not have a green sticker.
08-24-2009 10:10 AM
As far as replacing the trackball, the Verizon customer service at our local store indicated that this model (9630) is very different in regards to the trackball and they are not recommending trying to replace just the ball. Seems consistent with what they 611 technical support was saying last week as well.
It would appear that they are taking a two prong approach, first recommending the sensitivity change to 70.
If that works, then they are saying use it that way or wait for a software update that might also improve the trackball *or* if that does not fully work, then wait for the replacement units with the GREEN sticker on the box.
Hope that helps,
08-24-2009 10:20 AM
I wanted to follow up regarding my previous post. After my second Tour also began demonstrating the trackball issue, I found myself fighting a two-front war with Sprint customer service: getting a non-defective Tour and getting the proper credits applied to my account due to the exchanges. The experience with Sprint customer service was abysmal. Not one representative, supervisor, or manager acknowledged the trackball issue or resolved the credit issue. I will spare the details.
So, after numerous years with Sprint, I returned to Verizon (I switched to get an international plan, which was not offered by Verizon at the time). I contemplated going with a different blackberry, despite enjoying the Tour (excepting the trackball, of course). The in-store Verizon employee readily acknowledged the trackball issue, and confirmed with the in-store technical support staff that RIM was shipping replacement Tours to that store within the next month. Once they arrive, Verizon customers with Tours can exchange them at no cost -- no questions asked.
Now I'm on Tour number three; even though the trackball is fine (at the moment) I will exchange it once the non-defective Tours arrive. I suppose RIM figured it would deal with the issue by communicating to its customers (i.e., the providers), who would in turn communicate it to theirs (i.e., you and me) down stream. Sprint, intentionally or unintentionally, failed to communicate the issue to its employees. Sprint's deception or incompetence, whichever the case may be, is probably costing them other customers as well. Oh well.
To all of the Verizon customers: take heart -- you will get a non-defective Tour replacement at no cost to you.
To all of the Sprtint customers: sorry -- hope you are within your 30-day return period or nearing the end of your contract.
08-24-2009 11:56 AM
Based on what I was told (see above), non-defective Tours will be sent to Verizon stores within the next month or so. I do not know whether the boxes will have a green sticker or not. Sprint doesn't seem to admit that the defect exists.
08-24-2009 11:59 AM
08-24-2009 06:24 PM