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New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: Tour 9630
My Carrier: Bell Mobility

Tour freezes, resets and battery drains handheld

I bought this phone used, and this has been happening a lot, the phone would randomly freeze, and it would reset, and when it turns on, the battery drains to 0% no matter how much I had it charged before. I ordered a new battery so I hope it works with a new battery, is the battery the problem, or is it something else?

Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Tour freezes, resets and battery drains handheld

Hi and Welcome to the Community!

Full diagnosis at an internet-distance is rather difficult. It could be your battery, or it could be something else. Since you've already started down a path, I suggest you complete that path and let us know...if that does not resolve it, then we can give you other things to try.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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